Help

Support

Stuck, found a bug, or have an idea for Triku? Write to us in English or Dutch. We read every message.

Signing in

You can sign in with Apple, with Google, or with Continue with email. The email option sends you a sign-in link instead of a password.

The email link doesn't arrive

• Wait a minute and check your spam or promotions folder.
• Open the link on the same phone that has Triku installed, so it can open the app.
• Links expire. If an old one doesn't work, request a new one in the app.

I see an empty account

You probably signed in a different way than the first time. This happens most often after choosing Hide My Email with Apple: that account uses a private relay address, so signing in with Google or email opens a separate, empty account. Sign out and sign in again the way you did the first time.

Apple Health and Health Connect

Triku reads your workouts from Apple Health on iPhone and from Health Connect on Android. Your watch or other training app has to save its workouts there first.

Connecting

1. Tap your initials in the top-right corner to open your profile.
2. Under Connected training, choose Apple Health (iPhone) or Health Connect (Android).
3. Allow Triku to read workouts, heart rate and the other data it asks for.

My workouts don't show up

• Check that the workout appears in the Health app (iPhone) or in Health Connect (Android). If it isn't there, Triku can't see it either. Check your watch app's settings for syncing to Health.
• Open Triku and tap the refresh button at the top of the Activities screen to sync again.
• On iPhone, check what Triku may read: open the Health app, tap your profile picture, then Apps → Triku. On Android, open Health Connect → App permissions → Triku.

Your plan

Changing your week

Ill, travelling, or short on time? On the Plan screen, tap Check in and tell the coach what changed, by text or voice. It proposes changes to your upcoming sessions, and nothing changes until you accept them.

A new goal or race

You can build a new plan from the Plan screen at any time. You have one active plan at a time, and building a new one replaces the current one.

Your account and data

Deleting your account

Tap your initials in the top-right corner to open your profile, scroll to the bottom and tap Delete account. Your account, workouts, plans, routes, meals and coach conversations are deleted right away. Removing the app from your phone does not delete your account.

Can't get into the app any more? Email support@triku.app from the address on your account and we will delete it for you within 30 days.

A copy of your data, or other privacy questions

Email privacy@triku.app. Our privacy policy explains what we store, where, and for how long.

About Triku

Triku is made by BV Froteq, Gasmeterstraat 36, 9100 Sint-Niklaas, Belgium.

Triku is a training companion, not medical advice. Talk to a doctor before you start training if you have a health condition, and stop if something hurts or feels wrong.